Your benefits portal is getting an upgrade.
Ease — the portal your team uses today — was acquired by Employee Navigator in 2023. Over the coming months we’ll be moving your group onto the upgraded Employee Navigator platform: a more connected, more automated, AI-enhanced version of the same benefits HQ you already know.
Three things to know
If you read nothing else on this page, read these.
Nothing changes today
Your portal works exactly as it does right now. There will be no interruption to your benefits or to your team’s access at any point during the move.
No action is needed from you
We do the work on our end. If we happen to need something from you, we’ll reach out directly — but we don’t anticipate that.
There’s no cost to you
Just as with Ease, Waugh Agency covers 100% of the subscription fee. Your company pays nothing for the platform, before or after the move.
What stays the same, and what gets better.
Employee Navigator is the same kind of tool Ease is — one place for enrollment, employee data, and plan documents. It’s simply a newer, more capable version of it.
Stays the same
None of this is affected by the move.
- Your benefit plans — carriers, coverage, and rates are untouched.
- Your employees’ elections and enrollment history.
- Your renewal timing and open enrollment schedule.
- Your service team at Waugh Agency — same people, same phone number.
- Your cost — still zero.
Gets better
What the upgraded platform adds.
- More carrier and payroll connections — less duplicate data entry for HR.
- Stronger automation for new hires, terminations, and life events.
- AI-enhanced support built into the platform.
- Better ACA and compliance reporting in one place.
- Ongoing development — this is the platform being actively invested in.
How the changeover works.
We’re moving groups over in batches so each one gets proper attention. Here’s the sequence.
We begin transitioning clients
As of August 2026 we’ve started moving groups onto Employee Navigator. Groups are scheduled in batches, and yours will be handled at the point that makes the most sense around your renewal and enrollment calendar.
We handle the move
Your company setup, employee records, and enrollment data are carried over by our team. Your portal keeps working throughout — there’s no downtime for you or your employees, and no window where anyone loses access.
We notify you directly
Once your group’s changeover is complete, we’ll email you to confirm, along with the new login details and any walkthroughs your team needs. Until you hear from us, keep using your portal exactly as you do today.
If you’d like to transition immediately rather than wait for your scheduled batch, just let us know. Email service@waughagency.com or call (800) 779-4090 and we’ll get your group queued up.
Resources for you and your team.
We’ve built out walkthroughs and downloadable guides for Employee Navigator already. Nothing here is required reading — it’s here for whenever you want it.
For employers and HR admins
Admin walkthroughs, login links, and the forms you can send us instead of entering changes yourself.
For your employees
Share these links or the printable flyers whenever your team needs a walkthrough.
Frequently asked questions
Do I need to do anything right now?
Will my team lose access during the move?
Does this cost my company anything?
Why is this happening?
Do our employees need new logins?
Does our enrollment or renewal date change?
When will our group be moved?
Who do I contact with questions?
Questions about the move? We’ve got you.
This should be one of the easiest things that happens to your benefits program this year. If anything about it is unclear, call us — that’s what we’re here for.
Want to move sooner?
If you’d rather not wait for your scheduled batch, tell us and we’ll transition your group right away.
Waugh Agency, LLC is an independent insurance agency and Employee Navigator License Holder — not affiliated with Employee Navigator or Ease. This page is general information, not legal, tax, or insurance advice.