Contact Waugh Agency
Talk to a benefits specialist.
Whether you're pricing coverage for the first time, rethinking a renewal that came in too high, or you're already a client who needs something handled — start here. We reply the same business day.
Free consultation
Let's look at your group.
Tell us a little about your company and we'll come back with a real read on where your costs are heading — and what you can do about it.
(800) 779-4090 Mon–Fri 8:30am–7:00pm · Sat 10:00am–4:00pm service@waughagency.com We reply the same business day- No cost and no obligation to switch
- We review your current plan before recommending anything
- Your information stays private — see our privacy policy
Already working with us?
Get to the right place faster.
The form above goes to our new-business queue. If you're an existing client or an employee looking for your own coverage details, these get you a faster answer.
Current client service
ID cards, claims problems, adding or terminating an employee, billing questions. Reach your service team directly rather than waiting in the new-business queue.
Email client serviceEmployees — check your own benefits
If you're covered through your employer and need plan details, ID cards, or to make a qualifying life event change, that all lives in Employee Navigator.
Employee Navigator loginCOBRA & compliance
COBRA administration, ERISA wrap documents, 5500 filings, ACA reporting, §125 plan documents and PFML exemptions.
COBRA administrationOffice hours
| Monday | 8:30 AM – 7:00 PM |
|---|---|
| Tuesday | 8:30 AM – 7:00 PM |
| Wednesday | 8:30 AM – 7:00 PM |
| Thursday | 8:30 AM – 7:00 PM |
| Friday | 8:30 AM – 7:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
Outside those hours, email us and we'll pick it up the next business morning.
Where we are
Andover, Massachusetts
Serving employers across Massachusetts, New England and multi-state groups nationwide.
We meet most clients by video or on site at their offices — tell us what's easiest.